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Austin 2016: Proceedings - DBCX Work Group

Digital Business Strategy and Customer Experience (DBCX) Work Group Members' Meeting

Objective of Meeting

The Digital Business Strategy and Customer Experience (DBCX) Work Group is a joint work group of the Open Platform 3.0™ Forum and the Architecture Forum. It exists to develop and promote an understanding of what it means to be digital, and to establish best practices for organizations providing a digital customer experience. The aim of this meeting was to review current progress and set future direction.

Summary

The meeting reviewed:

  • The work done by the Work Group on the metamodel and other topics, which has been input to the Architecture Forum
  • A possible methodology input by Oracle
  • A possible value chain analysis input by Conexiam

The meeting then discussed a roadmap and timeline for its future work. This was agreed in a supplementary meeting held later in the Austin Event.

Outputs

This meeting and a subsequent meeting resulted in a roadmap and timeline for future Work Group activities.

Next Steps

Work will proceed to develop a framework for digital business, in accordance with the roadmap and timeline. This will include building on the Oracle methodology, and further discussion of the value chain model.

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